We care about our products and do our best to deliver them to you in pristine condition. However, it sometimes happens that a product is not functioning as expected. From a legal point of view, you are obliged to report this to us within two months of finding the defect. If the defect is within the warranty period, we will arrange for repair or replacement free of charge.
You can return a defective product that is in the warranty period to us and have it repaired. If the malfunctioning is the result of a manufacturing defect, the costs of shipping and repairing are for us. If a product is defective within 30 days of purchase (due to a manufacturing defect), we will replace your product. If the product is in stock, we will send it to you immediately. If the product is not in stock, we will order it and send it to you as soon as it is received by us.
If the product turns out not to be defective, we will charge costs. The costs consist of the shipping and return costs and research costs (25 euros). For shipments outside the Netherlands, the costs consists of the shipping and return costs to the country of purchase + 25 euros.
We encourage you to notify us of complaints by sending an email to firstname.lastname@example.org. If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. https://www.webwinkelkeur.nl/consument/geschil/
As off February the 15th, 2016 it is possible for EU consumers to submit complaints on the ODR platform of the European Commission. This platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.