FAQ

Product Range

I am looking for a product that is not on your site.
We are constantly expanding our range of pedals and it is possible that we still can deliver a pedal which is not listed om our website. Please contact us via mail info@pedaltown.nl and we will message you back as soon as possible.

How can I see if a product is in stock or not?
If you click on a product you will be redirected to the product page. On this page, just above the order button “In Shopping Basket” it is stated whether the product is in stock or not. If the product is in stock then it says “In stock (can be backordered)”. If a product is out of stock, it says “Available on backorder”. If a product can no longer be delivered, it says “Out of stock”.

What does ‘Available on backorder’ mean?
The product is not in stock, but still can be delivered. So, we have to order it first and wait for it to be delivered to us. In most cases the product is delivered (to us) in three days. We will send it to you as soon as we have received it.

What are b-stock items?
A product with the label ‘B-stock’ is a product that is no longer entirely new. This usually means that the packaging is damaged and/or there are very light traces of use. Sometimes the product has a tiny scratch or the finishing is subpar. However, the product still functions perfectly and the item also has full warranty.

Are there any items on sale?
Yes, there is pretty much always a sale going on. On this page you can see which pedals/items are currently on sale: https://pedaltown.nl/deals

Ordering process

How can I order an item?
If you want to order a product, go to the product page and click on the “Add to cart” button. You will then go to a page where the item you ordered are listed and the shipping costs are calculated. Shipping outside of the Netherlands is free for all orders from 250 euros. Then click on the “Proceed to checkout” button and enter your name and address. Choose your preferred method of payment and click on the “Place order” button. You will go to the payment website of the method you have chosen and you can pay the amount.

How long do I have to wait for my order?
All in stock products that are ordered before 4:00 PM will be sent to you the same day. Depending on the country you live in it takes one or a couple of days to receive your order. All orders are sent by us via PostNL. After we have received the payment, we will pack your order and email you the Track & Trace code with which you can track your order.

Can I have my order delivered elsewhere?
Yes, you can, depending on your place of residence. In de Delivery Options section you can choose to have your order delivered at home/at work or at a PostNL collection point. If you choose “at home or at work” then you can choose to have the order delivered in the morning or in the evening. We charge a small amount for this. If you choose a PostNL collection point, the nearest location is automatically shown, but you can also choose your preferred location.

I have a discount code, how does this work?
On the checkout page you can enter the discount code by clicking on the “Click here to enter your code” link. You can fill out the code in the gray area and then click on the “Apply coupon” button. After entering a valid code you will receive the message “Coupon code applied successfully”. In the costs section on the same page, the discount is applied and the total amount has changed.

Why do I have to agree to the terms and conditions?
Our general terms and conditions set out the mutual rights and obligations. These terms and conditions describe, among other things, how we deal with returning orders (revocations), warranty on products and how we deal with complaints and disputes. You can find our terms and conditions here.

Paying orders

Which payment methods do you offer?
We currently offer the following: iDEAL, Credit card, PayPal, Bancontact (Belgium), Direct transfer, Belfius Direct Net (Belgium), SOFORT Banking, EPS (Austria), Giropay (Germany) and Apple Pay.

Can I pay afterwards?
Unfortunately, not at the moment. We would like to offer all payment options free of charge and the costs of this service do not yet outweigh the benefit that you experience as a customer. The margins on our products are small and we can not offer this method for free at the moment.

There is a problem with the payment, now what?
If you use iDEAL, the malfunction will, in most cases, be due to a problem with your own bank and / or at iDEAL. On this page you can see if there currently is a problem https://beschikbaarheid.ideal.nl. Perhaps it is possible to choose a different payment method so you still can place the order.

Sending orders

How much are the shipping costs?
All orders of 79 euros or more are shipped for free in the Netherlands. In Europe, all orders of 250 euros or more are shipped free. Costs are added if you opt for a morning or evening delivery. Orders that are to be delivered to a PostNL delivery point are free of charge. Orders less than 79 euros cost 6.80 including VAT in the Netherlands. Shipping costs, in Europe, for orders below 250 euros depend on the country you live in. Please check the PostNL site for the shipping costs to your country.

How do I track my order?
Once the order has been paid, we will process it the same day if possible. If the products are in stock and have been ordered before 4:00 PM, they will be shipped the same day. When we have finished packing the package you will automatically receive an email with a Track & Trace code.

I did not receive a confirmation email, now what?
In many cases, the mail was sent by us and most likely ended up in your spam folder. This usually happens with hotmail accounts. Another possible culprit can be our mailserver. If you have placed an order before 4:00 pm for a product that is in stock and have not received an email the same day, please contact us via info@pedaltown.nl.

Returning your order

Can I return my product?
Yes, you can. You have the right to cancel the order up to 14 days after ordering without giving a reason. After cancellation you have another 14 days to return your product. We will refund you for the full order amount including shipping costs. Unfortunately we can not refund you for the costs off the return shipment from your house to our store.

How do I return my product?
Please take care of the product and wrap it up carefully. Return the product, all accessories supplied and the box in which it was delivered. Furthermore, we would also like to receive the original packaging (the brown box). If you want to return your product, please mail us at info@pedaltown.nl. We will refund the amount as soon as possible after receiving your product back, in pristine condition.

When do I get my money back?
We will transfer the amount as quickly as possible. In most cases this will be within a few days, depending on the payment method you have chosen when ordering. We promise to refund the full order amount within 10 working days.

Can I swap my product for another product?
Exchanging a product is no problem if you have purchased it no longer  than one month ago and it is still in pristine condition. Please contact us at info@pedaltown.nl. Indicate which product you have purchased and which product you would like to replace it with. We will send the product as soon as possible but not before we have received the original product from you. Unfortunately, we cannot reimburse the costs for the return shipment.

Guarantee

My product is broken, now what?
You can return a defective product that still has a warranty to it and have it repaired. If the defect is the result of a manufacturing defect, then the costs of shipping and repairing are for us. If a product is defective within 30 days of purchase (due to a manufacturing defect), we will replace it with a new one. If the product is in stock, we will send it to you immediately. If the product is not in stock, we will order it and send it to you as soon as it is received by us.

Is my product still under warranty?
There is a legal guarantee on all products. However, the length of this period is not fixed and is described as the period in which you can expect a product to do what can reasonably be expected of it. Partly because of this, the guarantee periods of the different manufacturers differ. All products of the brands Death by Audio, J Rockett Audio, JHS, Keeley, Meris, Mooer, Morley, Neunaber, Red Panda and Seymour Duncan have a 4-year warranty on the premise that you register the pedal on the following page www.w- distribution.de/4year-warranty.